returns

not in love with your order?

we offer full returns (and exchanges*) 14 days after delivery. (this means your order is submitted and dropped in the mail 14 days after your order arrived on your doorstep/mailbox).

all returns must be unworn, unwashed, free of scent, with tags and hygiene sticker still attached. - if any of these conditions are not met, your return may be refused and sent back to you at your cost.

tip: when your package arrives, open carefully, keep your tags and hygiene stickers on, wear undergarments then try your items on and make a decision right away. the sooner the better. 

 

how to initiate a return:

email info@frekl.ca

with the following information to process your return:

subject: return/exchange

include: full name, order number, email address, order date, reason for return, (if there is an issue with your garment please include a photo). 

we will then get back to you with next steps.

*(stay tuned for easy returns and exchange portal)

 
returns cost

ship back garment on your own terms (cost will vary), you will not be charged for shipping of a second item if you are doing an exchange.

or free drop off in YXE

 

exchanges

exchanges can be dropped off or shipped at your own cost, we will cover the cost to ship the new item.

refunds

once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if it has been approved or rejected.

if you are approved, then your refund will be processed, and a credit will automatically be applied to your form of payment within a few days.

if your return items do not stand up to our expectations (ie. tags removed, garments worn) we hold the right to send your return back to you (at your expense) 

late or missing refunds

if you haven’t received a refund yet, first check your bank account, then contact your credit card company and/or bank as it may take some time before your refund is officially posted.

if you’ve done all of this and you still have not received your refund yet, please contact us at info@frekl.ca

sale items

sale items may absolutely be returned & exchanged (as long as they comply by our return and exchange policy). if the sale is 50% or more, they will be exchangeable only. 

our goal is to ensure you are 100% happy, if you have any questions, please email us at info@frekl.ca 

we hold the right to adjust our return and exchange policy without any notice. if your order was placed 21 days prior to changes, we will honour the previous policy.